Booking Clerk Hotel Job Description

Job descriptions clerk job descriptions booking clerk responsibilities.

Booking clerk hotel job description. The hotel receptionist job is often referred to as a front desk agent. Processes reservations by mail telephone telex cable fax or central reservation systems referral. Some must wear professional clothing and stand on their feet all day while others may wear casual clothing and be seated for the duration of their job shift.

The desk clerk is in charge of checking in the customer and providing them with directions to their room as well as information about the available amenities offered at the hotel. Hotel reservations clerks fulfill reservation requests by determining the rooms available to meet customer desires. They verify customer information and payment options assign rooms and.

They might also use records to follow up with previous customers to encourage them to book another stay at the hotel. Accommodate hotel motel and resort patrons by registering and assigning rooms to guests issuing room keys transmitting and receiving messages keeping records of occupied rooms and guests accounts making and confirming reservations and presenting statements to and collecting payments from departing guests. Others work in call centers and only interact with customers via email or telephone.

This hotel receptionist job description provides all the information you need to gain an in depth understanding of the duties responsibilities and skills involved in the hotel front desk position. Knows the type of rooms available as well as their location and layout. Hotel front desk clerks may also communicate with guests via phone handling any problems with the guests hotel room.

Processes reservations from the sales office other hotel departments and travel agents. Reservation agent duties and responsibilities. Some reservation clerks work with customers in person at ticket counters or hotel front desks.